七上英语Unit6作文 第1篇

1.接电话必备第一句：自报家门

Hello, ABC Company. This is XXX. How may I help you? 您好，ABC公司，我是XXX。有什么可以帮您吗?

举一反三：

Good morning. ABC Company. This is XXX speaking. May I help you?

Thank you for calling. You’ve reached ABC Company. This is XXX.

2.接电话必备第二句：TA不在，请稍等片刻。

XXX is not available at the moment. Could you hold for a few minutes please?

XXX现在无法接听您的电话，您能稍等片刻吗?

举一反三：

XXX is with a client now. Would you mind holding for a moment?

XXX is currently unavailable. Can you please hold for a moment?

We’re experiencing a high volume of calls. Would you please hold?

3.接电话必备第三句：我为您转接。

I’ll transfer your call to XXX. 我将为您转接到XXX。

举一反三：

I’ll transfer you over to XXX’s line.

I’ll put you through.

I’ll put XXX on the phone.

I’ll get XXX for you.

I’ll connet you.

4.接电话必备第四句：稍后再打给您。

Would you leave your name and number and I can call you back?

您能留下您的姓名和电话吗?我稍后再打给您?

举一反三：

Do you have a number I can reach you back at?

I’ll be glad to return your call if you will leave your name and number.

5.接电话必备第五句：您需要留个口信吗?

May I take a message for you? 我能为您留个口信吗?

举一反三：

Can you leave a message?

Would you like to leave a message?

Can I transfer you to XXX’s voice mail?

注：留言内容一般要包括以下几个方面。(1)致电人姓名，(2)致电人公司名称，(3)致电人电话号码/分机号，(4)留言的日期和时间，(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入)，(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。

6.接电话必备第六句：您能再重复一遍吗?

Would you repeat that please? 请您再重复一次好吗?

举一反三：

I beg your pardon?

Would you say it once more please?

Could you repeat what you just said?

7.接电话必备第七句：感谢致电，结束通话

Thank you for your calling, have a nice day. 感谢致电，祝您度过愉快的一天。

举一反三：

Thank you for calling, goodbye.

Thank you very much, goodbye.

延伸阅读:你一定要会的办公室英语

After our Meeting English post last week, this week, let’s learn useful English words for the office, including these HR (Human Resources) words. Do you know all the words below?

take a day off/ to take time off (v phr)请假

take a vacation (v phr) 休假(旅游)

take unpaid leave (v phr)不支薪假

take sick leave (v phr) 请病假

business trip (n) 出差

parental leave / maternity leave (n)育婴假

take a leave of absence (LOA) (v phr) 留职停薪

personal leave (n) 事假

annual leave (n) 年假

menstrual leave (n) 生理假

public holiday (n) 国定假日

pay day (n) 发薪日

pay raise/ pay cut (n) 加薪/减薪

gross salary (n) 总薪资

deduction (n) 扣除额

take-home (net) salary (n) 净薪资

七上英语Unit6作文 第2篇

9. sample: a representative piece or item 样品

☆ Peter sent me a doll sample.

彼得给我寄了份洋娃娃的样品。

10. evaluation: to judge or calculate7 the quality 估价;评估

☆ Steve conducted an evaluation of the product.

斯蒂夫对产品进行了评估。

11. is acceptable: to agree with 可接受

☆ This kind of attitude is simply not acceptable.

这种态度就是不能接受。

12. place order: to request a product 订货;下订单

☆ He would like to place an order.

他想下订单。

13. unit price: a price for a large amount 单价

☆ Thirteen dollars is the unit price.

单价为十三美元。

14. reduce: to make smaller 减少

☆ We will reduce the price to $100.

我们会把价格降到100美元。

15. rock bottom price: lowest price 底价

☆ He said $ was the rock bottom price.

他说底价是1美元。

16. deliver: to carry and give out 运送;发货

☆ He needs to deliver a pizza to her house.

他在送个比萨去她家。

七上英语Unit6作文 第3篇

骚扰电话 No response when you answer the phone

A：Hello? Hello?

喂?喂?

B：(No response; Silence)

(没人回答;沉默)

A：Hello? Who is calling, please?

喂?请问你是哪位?

B：(No response)

(没有回答)

A：Listen, I know who you are. If you call this number again, I’ll call the police. You’ll be arrested. I’ve got your number.

听着，我知道你是谁。如果你再拨这个号码，我要叫警察了。你会被逮捕的。我已经知道你的电话号码了。

七上英语Unit6作文 第4篇

面对英语写作类题目时，首先我们要用汉语在心底里列好提纲，要表达那些内容，会用到那些句型，结合本单元学到的主要的语法知识组织语言，构思好要写的内容后再动笔，这样就不会让读者感觉作文是东一句西一句凑出来的了，另外一定要严格把握题目中所给出的有效信息，完全利用不能遗漏，同学们如果对语言使用和组织的不是太熟练，切不要自己乱加句子，以免画蛇添足造成不必要的错误而被扣分。

五、写作素材准备

（一）食物名词：banana，apple，pear，hamburger，noodle，salad，ice-cream ,chicken等

（二） 短语：Some milk and bread，一些牛奶和面包

Some chicken and vegetables一些鸡肉和蔬菜

After dinner晚饭后

Eating habits饮食习惯

Healthy food健康食物

Think about思考思索。

（三）有用句子：

1. I have a healthy eating habit，我有一个健康的饮食习惯。

2. I like bread and chicken for breakfast.我早餐喜欢吃面包和鸡肉。

think it\'s healthy/unhealthy.我认为他是健康的/不健康的。

4. After dinner, I eat......晚饭后我吃...。

5. Lets have a healthy food.我们吃健康的食物吧。

六、佳作展示：

I have a healthy Eating habit. I eat well every have eggs, oranges, and milk，I think they are like to have rice, carrots and lunch,I don\'t like hamburgers. And for dinner,I have chicken and apples. I don\'t like ice it\'s not good for I don\'t want to be do you like to eat?Can you tell me?

七、名师点评：

本文充分利用所给词汇，把我对不同食物的好恶写的很清楚。

1. I have a healthy eating habit.引领全文概述，饮食习惯。

2. 用 For breakfast I have…，I like to have…For lunch、For have…来介绍自己的一日三餐，

3. 用be good for的否定形式表达自己不喜欢某种食物的原因，本句还正确的运用了连词，because丰富了文章的句式。

八、习作训练：

假如你是Kate，请你根据下面的图画写出你和你的朋友喜欢的食物和不喜欢的食物，开头已给出不计入总词数。词数50左右。

七上英语Unit6作文 第5篇

英语常用电话用语汇总

情况 (一) 打电话的人找的是你自己

打电话来的人

你 (接电话的人)

Is Daisy there? (Daisy 在吗?) Speaking. 我就是.

This is she. 我就是. (注: 男的用 ”This is he.“)

You\'re speaking/talking to her. 你正在跟她说话. (注: 男的用 ”You\'re speaking/talking to him.--)

This is Daisy. 我就是 Daisy.

That\'s me. 我就是.

情况 (二) 打电话的人要找的人不在

打电话来的人

你 (接电话的人)

May I speak to Mr. Gates? (请问 Gates 先生在吗?)

He\'s not here right now. 他现在不在这里.

He\'s out. 他出去了.

He\'s in a meeting right now. 他现在正在开会.

You\'ve just missed him. 你刚好错过他了.

He\'s just stepped out. 他刚好出去了.

情况 (三) 打电话的人要找的人不在, 问对方是否要留言

打电话来的人

你 (接电话的人)

Can I talk to Mark? (我可以跟 Mark 讲话吗?)

He\'s out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?

He\'s not available right now. Can I take a message? 他不在, 我可以帮你传话吗?

情况 (四) 打电话的人问他要找的人何时回来

打电话来的人

你 (接电话的人)

Do you know when he will be back? 你知道他什么时候会回来吗?

I\'m sorry. I don\'t know. 抱歉, 我不知道.

I have no idea. 我不知道.

He should be back in 20 minutes. 他应该二十分钟内会回来.

情况 (五) 打电话的人问他要找的人在哪里

打电话来的人

你 (接电话的人)

Do you have any idea where he is? 你知道他在哪里吗?

Sorry. I don\'t know. 抱歉, 我不知道.

He\'s at work right now. Do you want his phone number?

他现在在上班.你要不要他的电话号码?

情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言

打电话来的人

你 (接电话的人)

Can I leave a message? 我可以留个话?

Yes. Go ahead, please. 可以, 请继续.

Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔.

Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.

当然, 如果你可以等我一下下, 让我找张纸写下来.

情况 (七) 接受对方留言时听不清楚, 希望对方重复

打电话来的人

你 (接电话的人)

When he comes back, can you have him call me at (206) 5551212?

他回来后, 能不能让他打 (206) 5551212 这个号码给我?

Can you repeat again, please? 能不能请你再重复一次?

(Say) Again, please? 再说一次好吗?

Pardon? 抱歉.(请再说一次)

Come again, please? 再说一次好吗?

I\'m sorry? 抱歉.(请再说一次)

情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言

打电话来的人

你 (接电话的人)

May I leave a message? 我能否留个话?

You know what? My English is not that great, and I don\'t want to miss anything. Would you mind calling back later? I\'m sorry.

你知道吗? 我的英文不是非常好, 我不想听错话.你介意稍后再打来吗? 我很抱歉.

If you don\'t mind, could you please call back and leave a message on the answering machine? My English is not very good.

如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好.

情况 (九) 打电话的人要找的人是别人, 请对方稍等

打电话来的人

你 (接电话的人)

Is Brandon there? Brandon 在吗?

Yes, he is. One moment, please. 他在.请稍等.

Hold, please. 请稍等.

Hold on, please. 请稍等.

Let me see if he\'s here. Hang on. 我看看他在不在.等一下, 好吗?

情况 (十) 对方打错电话

打电话来的人

你 (接电话的人)

Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗?

Alexander Walker? I\'m sorry, but there\'s nobody here by this name. Alexander Walker? 抱歉, 这里没这个人.

I\'m sorry. I\'m afraid you\'ve got the wrong number. 抱歉, 恐怕你打错电话了.

What number did you dial? 你打几号?

情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话

打电话来的人

你 (接电话的人)

Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事.

Sure. I\'ll go get her. 当然! 我这就去叫她.

情况 (十二) 电话没人接(或录音机)

你 (接电话的人)

Is he there? 他在吗?

No one is there. 没人在.

Nobody answered. 没人接.

No. I got the answering machine. 没有! 是录音机.

情况 (十三) 电话打不通

你 (接电话的人)

Did it go through? (电话)打通了吗?

The line was busy. 电话忙线.

I got the busy signals.. 电话忙线.

情况 (十四) (因自己忙等原因)请别人去接电话

Paul, can you answer the phone? I\'m busy. Paul, 你能不能去接电话? 我在忙.

Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接.

Yes, dear. 是的, 亲爱的.

情况 (十五) 接到无人电话(就是打来了却不说话的那种)

你 (接电话的人)

Who called? 谁打来的?

No one. He hung up on me. 没人.他把电话挂了.

Wrong number, I guess. He hung up without saying a word. 打错了, 我想.他一句话也没说就把电话挂了.

36句英语电话用语让你的通话不再尴尬

拿起话筒打给外国客户时，或是与外国朋友通话时，常常因为不知道怎么开头，或因为不熟悉电话用语而害怕?

小提醒：下文中提到的 A 是你自己，B 则是你要找的人，或者是对方要找的人。

接 / 打电话问候语

Hello?

非正式用法，通常是接到熟识的人的来电，才用这个字。

A speaking

假设你的名字是 Adele，接电话时绝对别说 Hello, I’m Adele. 而是 Hello, Adele speaking.

这个用法也可以说成 Hello, it’s Adele 或 It’s Adele calling 或 This is Adele Calling.

甚至当别人问说 Is Adele there? 你可以直接回答 This is she. 所以如果你是男性，要回答 This is he。

Can I help you?

这一句就是我们电话开头常说的「有什么事吗?」的意思。

This is A speaking/ calling.

当你打电话给对方，自我介绍的时候，就可以这样说。

指名要找某人

这两个用法为非正式，打给较熟识的人才这样用。

Is B there?

B, please.

假设你要找的人是 David，电话拨通后要说 David, please.。

下面这两句则是正式用法，尤其第一句通常用在公事往来的通话中。

May/ Could/ Can I speak to B, please?

I’d like to speak to B, please.

请稍等

当你接听电话后，如果对方是要找别的人，可以用以下几句表示「请稍等」。

非正式用法，可用在与熟人的对话：

Just a second.

Hang on. I’ll get B.

正式用法：

Hold the line please.

Could you hold on, please?

Just a moment, please.

One moment, please.

以下两句都可接在上面的句子后，表示「帮你找看看 B」。

I’ll get him/ her.

I’ll see if B is in.

忙碌中

当你接听电话后，对方要找的人「不方便接听」时，可以用以下这几句话表示。

B is not here right now.

B is busy/ occupied/ tied up now.

I’m afraid B can’t take this call at this time.

I’m afraid B isn’t available at this time.

I’m afraid B can’t come to the phone at this time.

打错时

碰到对方打错电话：

I’m afraid you’ve got the wrong number.

Sorry. I think you’ve dialed the wrong number.

你打错电话时则可以这样说：

Oh, I’m sorry. I have the wrong number.

I must have the wrong number.

I guess I have the wrong number.

遇到对方不在时

七上英语Unit6作文 第6篇

Communication is very important both in the past and at present, and it tends to be more essential in modern society. Telephone and letter are two main means of communication, and they both have their advantages and disadvantages.

Communication with other people by telephone is very convenient, especially when you have something urgent. For example, if one of your family members is seriously ill at night, and you don\'t know how to deal with it and where to find a doctor or a taxi. A telephone is the answer. Dial 120 and you will get services from the doctor very soon. In addition, with the quick rhythm of life, people usually don\'t have as much time to write letters as before, again telephone solves the problems. Friends can chat through the wire. It seems that telephone shortens the distance between people. Men can keep in touch with each other more easily.

However, still some people prefer writing letters to communicate with friends. First, sending a letter is much cheaper than having a telephone call. Second, people can not only greet each other but also exchange their thoughts in letters. Because when a person writes, he must organize his mind and express his ideas and feelings more logically, while telephone often makes people lazy. Finally, people easily keep secret in the letter and say whatever you want to say, while they sometimes can\'t do that in a telephone.

In my opinion, you can combine these two ways together: some unimportant things can be expressed by a telephone, while some important or unspoken things can be done by a letter.

七上英语Unit6作文 第7篇

假如你是刘丰，你的美国笔友Amanda 最近在研究中美饮食文化，

她今天早晨给你发来电子邮件想了解你的饮食情况。

请你根据自己的实际情况，给Amanda 回复一封电子邮件。

要求：60 词左右。电子邮件的格式已给出，不计入总词数。

Dear Amanda,

_________________________________________

_________________________________________

Yours,

Liu Feng

精彩范文

Dear Amanda,

I\'m very healthy. I eat well and I always have healthy food. For breakfast, I have eggs, bread and milk. For lunch,

I have rice, chicken and carrots. And for dinner, I like to have vegetable salad. I like ice-cream, too. But I don\'t eat it. It\'s not good for my health. My eating habits are good, right?

Yours,

Liu Feng

end

七上英语Unit6作文 第8篇

关于电话英语双语

recognized your voice right away.

我一听就知道是你的声音。

\'m calling to ask you some question about Jim，you knowhim，don\'t you?

我打电话来问一下有关吉姆的问题，你认识他，对吧?

，Mary，I\'d better go now.

噢，玛丽，我要挂电话了。

the boss coming by?

是老板过来了?

\'ll let you get back to your work.

好，回去工作吧。

\'ll call you again later，OK?

我过一会儿再打给你，好吗?

me at home.

打到我家来。

，I\'ll make sure he gets your message.

当然，我一定会转达您的话。

!Is that you，Tom?

喂，你是汤姆吗?

\'d know your voice anywhere.

你的声音我到哪里都听得出。

can\'t believe I got hold of you at last.

我真不敢相信终于和你联系上了。

tried to contact you by phone several times，but you werenot in.

我给你打了好几次电话，但是你都不在。

，somebody\'s at the have to go.

噢，有人来了，我得去开门。

I have to say“good-bye”.

我不得不说再见了。

talking to you.

很高兴跟你通话。

here，bye-bye.

我也是，再见。

\'s your FAX number，please?

你的传真号是多少?

\'ll think about it and call you back to discuss it to some de-tails soon.

我考虑一下，然后尽快打电话给你具体讨论这件事。

\'ll be looking forward to hearing from you.

我期盼你的回音。

Dialogue A

(A：Mary B：Julia)

A： wish to speak to Julia.

B：This is Julia speaking.

A：Oh，how do you do， is Mary speaking.

B：Mary，I recognized your voice right \'m glad you calledme.

A：Julia，listen，um…I\'m calling to ask you some questions aboutJim，you know him，don\'t you?

B：Sure.

A：What\'s he like?

B：Well，why are you asking adout Jim?

A：Well，I want to try and get a part-time job at his store…

B：Oh，well，Jim\'s a nice guy…I mean he\'ll give you decenthours，a decent1 wage，and plenty of breaks.

A：Well，that sounds ，what does he look like?I\'ve gotto meet him at the Sunset Restaurant for lunch and I can\'t re-member.

B：Oh，well，he\'s about thirty-six…

A：Hu-hum.

B：…six-foot-two…

A：Right.

B：…oh，has dark，wavy hair with a little gray at the temples.

A：Oh，sounds kind of nice.

B：Mm.

A：Um，is he，a formal kind of guy，or does he dress casually2?

B：Oh，he rarely dresses always wears three-piece suitsand ties——dresses very much in ，Mary，I\'d better gonow.

the boss coming by?

B：Yeah，and I have to finish this report by four.

A：\'ll let you get back to your work.

B：I\'ll call you again later，OK?

A：Call me at want to hear all about him.

B：(business like，to cover up)Certainly，I\'ll make sure he getsyour .

Dialogue B

(A：Philip B：Tom)

A：Hello!Is that you，Tom?

B：Philip!Yes，this is Tom.

A：Oh，how do you know it\'s me?

B：I\'d know your voice anywhere.

A：I can\'t believe I got hold of you at what have you be-ing doing?

B：Yeah，I haven\'t been home a lot I\'ve had a lot ofwork and social ，Philip，when did you getback to London?

A：I just came back about a week ago，I tried to contact you byphone several times，but you were not in.

B：Sorry， you have a nice holiday，then?

A： went to Scotland5 and travelled aroud.

B：Did you go up to the Highlands?

A： stayed at a hotel near Loch Lomond for a few days andcame back to London down the west coast.

B：Did you have good weather?

A：Quite good，and everybody was very aren\'t quitesuch a hurry up there you know.

B：How I admire you!Oh，I feel like I\'m under too much strainthese need a holiday indeed.

A：Well，I suppose so.

B：Oh，somebody\'s at the have to I have to say“good-bye”.Nice talking to you.

A：Same here，bye-bye.

Dialogue C

(A：Receiver B：)

A：Hello，Australian Trading I help you?

B： is of Oriental6 are interestedin the carpets advertised by you and I think the carpet will finda ready market in our country.

A：May I have your specific inquiry7?If you make an inquiry，wecan offer you firm.

B：Could you give me some idea about your prices?

A：Well，if you please，I can send our price sheets to you by fax.

What\'s your fax number，please?

B： your prices are favourable8，we can place the order.

A：By the way，enquiries for carpets are getting more numerous9.

You\'d better place your order as soon as possible.

B：I ，I\'ll think about it and call you back to discuss it tosome details soon.

A：OK，I\'ll be looking forwad to hearing from .

B：Good-bye.

Words and Expressions

recognize vt.认识到;识别;承认

past-time 逝去的时光

guy n.〈美俚语〉家伙;人

decent .正派的;端庄的

2.相称的;合宜的

wage n.[常用复数][按周发的]工资

temple n.太阳穴，额头

formal a.正式的;外表的

casually a.偶然的，不注意的

rarely ad.很少;罕有

style n.文风;风格;时髦

businesslike a.认真的;一板一眼的

social a.社会的;社交的，交际的

engagement3 n.订婚，婚约;约定，约会

Highlands n.高地，高原

Scotland n.苏格兰

coast n.海岸，海滨

hurry up 匆忙;慌忙

admire v.羡慕，赞赏，钦佩

stair n.楼梯

suppose vt.让;猜想;假定

Loch Lomond (地名)洛蒙德湖

carpet n.地毯

advertise vt.为……做广告

market n.(交易)市场;菜市(场)

inquiry n.询问;调查

firm n.商号;商行

sheet n.被单;(一)张，(一)片;大片

favourable a.好意的;赞成的;顺利的

place the order 定购;订购

enquiry n.调查;询问

numerous a.数量大的，数目更多的

detail n.细节;详情

look forward to 渴望

hear from 收……的来信

七上英语Unit6作文 第9篇

Respected leader:

How do you do? Please be angry. I am honored to read my cover letter in your busy schedule. Thank you. I hope I can find a job suitable for this major in your company. I will play a better role and create better value for the company

I see your company\'s recruitment notice in the newspaper, after I consider the conditions of their own, I feel that my own condition is consistent with the requirements of your company, so I just for the position in your company have strong interest. I believe I can do your company give me the job.

I am a student of Career Technical College XX economic and Trade Department of electronic commerce, will face the practice. As an e-commerce professional students, I love my profession and invested the huge enthusiasm and energy. In the past two years, I study the contents include the basic knowledge of electronic commerce, graphic design, web production, computer network technology, network marketing, access, ASP, VB, and can operate the computer office software skilled, and set up a small LAN. Of course in the study of these theoretical knowledge, nor the lack of practice. Registered big one time, and in the above shop Although not sold anything, but in the process of opening a shop, but also learned a lot of content, such as communication with people, purchase channels, etc. in this practice and learning, so that I have a better understanding of e-commerce

E-commerce is well aware of the professional creative, facing the world, a new industry for the future, so only learning the content of the textbooks is not enough, I will continue to work hard. Learning at the same time, I also actively participate in various activities, to seize every opportunity to exercise their own. In this short two years, I feel deeply, and outstanding students to work to benefit me in the competition, but also make themselves better progress; to the difficult challenges, let me grow up in frustration. I was more eager to display their talents in the vast sky, expect to get better training in practice and improve, so I hope to join your I will try my best. I believe that through my hard work and efforts, I will make my due contribution

I know now, even if I say no good, no use. I need a I play to the space and time, I believe I can do this work. In continuous learning, I know seeing is believing. I think according to your company to give me a chance to interview, I believe I can do better!

I wish your company\'s success, and repeated success!

七上英语Unit6作文 第10篇

A: Good afternoon, Sales Department. May I help you? 下午好,销售部,我能帮你什么忙吗?

B: Could I speak to Mr. Bush, please? 可以和Bush先生说话吗?

A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的?

B: John Smith.

A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?

请别挂机,Bush先生正在和总经理开会,我可以帮你忙吗?

B: Well, I want to discuss with him the new contract we signed last week. 好的,我想跟他讨论一下我们上星期签订的合同。

A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久,我让他有空给你打电话,好吗?

B: Yes, that would be easiest. 是的,那样了。

七上英语Unit6作文 第11篇

英语实用电话大全

(1) 请稍待片刻。

Just a moment, please.

(2) 请别挂断。我找一位会说英语的人来。

Hold the line, please. I’ll get an English speaker.

(3) 请等一下。我找个人来听。

Hold on, please. I’ll get someone to the phone.

(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码?

I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?

第二部分、接电话的开场白： 拿起话筒的时候，可先用“Hello.” “Good morning.” “Good afternoon. ”等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1) 早安。这里是正泰贸易公司。我能效劳吗?

Good morning. This is Chengtai Trading Company. May I help you?

(2) 午安。这里是大安商业银行。我能为您效劳吗?

Good afternoon. This is Dan An Commercial Bank. What can I do for you?

(3) 先锋电子。我是吴玛莉。

Pioneer Electronics1. This is Mary Wu speaking.

(4) 喂。海外营业部。我是王大明。

Hello. Overseas Sales Department. Taming2 Wang speaking.

(5) 喂。这里是王公馆。

Hello. This is the Wang residence3.

(6) 午安。我是王大明。

Good afternoon. Taming Wang speaking.

(7) 我是杨文凯，请讲。

Wenkai Yang. Speaking.

第三部分、问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。

(1) 请问找哪位?

Who do you want to talk [speak] to?

(2) 您找哪位?

Who would you like to speak with?

(3) 请问受话人的尊姓大名?

The name of the person you are calling, please?

(4) 你要打给哪位?

Who are you calling?

第四部分、请教对方的大名：在接听老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理。

(1) 请问是哪位?

Who’s calling, please?

(2) 请问您哪位?

Who’s speaking, please?

(3) 请教大名好吗?

May I have your name, please?

(4) 请问大名好吗?

May I ask your name?

(5) 请教您的大名。

Your name, please.

(6) 请问您是哪位?

May I ask who’s calling, please?

(7) 请问您是谁?

Who is this, please?

(8) 请问是谁?

Who is that calling?

(9) 请告诉我您是哪位?

Who should I say is calling?

(10) 您是哪一位?

Who(m) am I speaking to?

(11) 要我通报您是哪位吗?

Could I tell him who’s calling?

(12) 请问您是何人?

Who’s that speaking, please?

(13) 请问是哪位打来的?

Who’s this calling, please?

第五部分、不明了对方所言时：听不懂对方的话却硬撑下去，并非明智之举，不如坦白请对方更简单明确的说明清楚。

(1) 能说得明确一点吗?

Could you put that in more specific terms?

(2) 我无法确定你的意思。

I’m not sure what you mean.

(3) 很抱歉。我没听懂你的话。

I’m sorry. I couldn’t follow you.

(4) 你讲得太快了。我跟不上。

You’re talking too fast. I can’t keep up.

(5) 请你再多解释一下好吗?

Will you explain a little bit more?

(6) 你能说得简单一点吗?

Could you put that more simply?

(7) 恐怕我没听懂。能请你再说一遍吗?

I’m afraid I didn’t understand that. Could you say that again, please?

(8) 对不起，我没听到，请你再说一遍好吗?

Excuse me, but I didn’t hear that, would you mind repeating it, please?

(9) 抱歉，我没听懂，请您拼一下好吗?

Sorry, but I didn’t catch that, would you mind spelling it, please?

第六部分、各种附和、质疑、同意、否定的用语：通话当中需借助各种或表附和，或表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。

1、表惊讶

(1) 真的呀? Really?

(2) 什么? What?

(3) 别开玩笑! You’re kidding!

2、表欣喜

(1) 好极了! Great!

(2) 太棒了! Fantastic!

(3) 棒极了! Terrific4!

(4) 哇! Wow!

3、表婉惜

(1) 真糟糕。 That’s too bad.

(2) 真可惜! What a shame!

(3) 听到这样我很难过。 I’m sorry to hear that.

(4) 喔，原来如此。 Oh, I see.

5、表同意

(1) 没错。 Right.

(2) 正是。 Exactly.

(3) 是的，一点也没错。 I’ll say.

(4) 你说得对极了。 You can say that again.

(5) 好的。 OK.

6、表不同意

(1) 我可不以为然。 I don’t think so.

(2) 不成! No way!

(3) 不! No.

(4) 喔，得了吧! Oh, come on!

(5) 事实上不然。 Not really.

第七部分、通话将毕时的结尾语：通话接近尾声，经常要来上几句客套话，以作为道别的前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。

(1) 谢谢你来电。

Thank you for calling.

(2) 感谢你打给我。

It was kind of you to call me.

(3) 很高兴跟你谈话。

Nice talking to you.

(4) 让我们尽快聚聚。

Let’s get together soon.

(5) 我该挂电话了。

I’d better get off the phone.

(6) 请随时再打电话给我。

Call me again any time.

(7) 有空请再打电话来。

Call again when you’ve got time.

(8) 请代我问候珍妮。

My best wishes to Jane.

(9) 请一定要再来电话喔。

Please do call again.

(10) 我随时高兴接到你的电话。

I’m always glad to hear from you.

(11) 想聊的时候请随时来电。

Call again anytime you feel like talking.

(12) 谢谢你回我电话，再见。

Thanks for returning my call, good-bye.

(13) 让我们保持联络，再见。

Let’s keep in touch, good-bye.

(14) 那么下周二见。

See you next Tuesday, then.

扩展：模拟老美商务谈判

Kim: Welcome to our company. My name is Jeff Kim. I\'m in charge of the export department. Let me give you my business card.

Smith: I\'ll give you mine too.

Kim: How was your flight?

Smith: Not bad, but I\'m little tired.

Kim: Here\'s your schedule. After this meeting, we will visit the factory and have another meeting with the production manager. And you“ll be having dinner with our director.

Smith: Could you arrange a meeting with your boss?

Kim: Of course, I\'ve arranged it at 10 o\'clock tomorrow morning.

Smith: Well, shall we get down to business?

Kim: Sure, did you receive the sample we sent last week?

Smith: Yes, we finished the evaluation1 of it. If the price is acceptable2 we would like to order now.

Kim: I\'m very glad to hear that.

Smith: What\'s your best price for that item?

Kim: The unit price is $.

Smith: I think the price is a little high, can\'t you reduce it?

Kim: I\'m afraid we can\'t. $ is our rock bottom price. If you purchase more than 10, 000 units we can reduce it to $.

Smith: Well, I\'ll accept the price and place an initial3 order of 10, 000 units.

Kim: Very good. It\'s been a pleasure to do business with you, Mr. Smith.

Smith: The pleasure is ours. Can you deliver the goods by March 31?

Kim: Of course.

第一部分、参考翻译

金： 欢迎到我们公司来。我叫金哲夫，负责出口部。这是我的名片。

史密斯：这是我的名片。

金： 你的航行顺利吗?

史密斯：还行，不过我有点累。

金： 这是你的日程安排。开完会后，我们去参观工厂，再跟生产部经理开个会。晚上你将和我们主任共进晚餐。

史密斯：你能安排我跟你们老板开个会吗?

金： 当然可以，我会安排在明天早上10点钟。

史密斯：那我们开始谈正事吧。

金： 行，你有没有收到我们上周寄给你的样品?

史密斯：收到了，我们已进行了评估。如果价格合适，我们现在就想订货。

金： 听到这个我真高兴。

史密斯：这种货你们最低价是多少?

金： 单价是美元。

史密斯：我觉得这个价贵了点，你能不能减一点?

金： 恐怕不行，美元是我们的底价。如果你订货超过10，000件，我们可以减到美元。

史密斯：行，我接受这个价格，第一批订10，000件。

金： 太好了。史密斯先生，跟你做生意真是我的荣幸。

史密斯：是我们的荣幸才对。你们能在3月31号前发货吗?

金： 当然行。

第二部分、疯狂注释

1. in charge of: manager 负责

☆ I\'m in charge of this section.

我负责这个部门。(我是这个部门的经理。)

2. export department: a division4 in a company where they send products to another country for sale 出口部

☆ Peter works5 in the export department.

彼得在出口部工作。

3. flight: a trip in an aircraft 航行;航班

☆ His flight left at noon.

他的航班中午走。

4. schedule: a list of planned activities 日程表

☆ Peter has a busy schedule today.

彼得今天一天都很忙。

5. production manager: someone who is in charge of producing products 生产部经理

☆ Peter is the production manager.

彼得是生产部经理。

6. director: one who directs; manager, supervisor6 负责人;主管

☆ Steve is the director of sales.

斯蒂夫是销售部主管。

7. boss: a person who hires people or directs them 老板

☆ She told her boss she would be late today.

她告诉她老板，她今天会晚点来。

8. get down to: to start something 开始

☆ Let\'s get down to work.

让我们开始工作吧。